Privacy Policy
The short version
- We collect what it takes to run bookings: your account details, event details, messages, and payment references. Card and bank numbers stay with Stripe.
- We don't sell your information, run ad trackers, or record your sessions.
- We share information with the other side of your booking and with the providers who run Staged, like Stripe and Supabase, and nobody else.
- Marketing emails only go out if you signed up for them, and every one has an unsubscribe link.
- Email hello@joinstaged.com to get a copy of your information or delete it.
Contents
What we collect
When you create an account
Your name, email address, password (stored hashed, never in plain text), whether you're a Customer or a Star, and when you confirmed you're 18 or older and agreed to our terms. If you sign in with Google, we receive your name and email address from Google.
If you're a Star
Your profile (name, bio, discipline, pricing, service area, social link), the photos and videos you upload, your availability, and, for verification, a photo of your government ID, which we review manually before your profile goes live. Bank details go directly to Stripe. We never see or store your full account number.
When you book or perform
Event details (date, time, duration, event type, location, and notes), messages you send through Staged, reviews, tips, and booking and payment history. Card details are entered into Stripe's secure form and never touch our servers. We keep only Stripe's reference IDs. Details like your saved card's brand and last four digits are fetched from Stripe when you view them.
If you connect a calendar
For Google Calendar, the access tokens Google issues so we can sync events. For Apple Calendar, your iCloud email and the app-specific password you create, which is stored encrypted. We use these only to sync your availability and your Staged bookings, and you can disconnect at any time.
On our mobile app
A push notification token, if you allow notifications.
If you join the early-access list
Your email address and whether you're booking or performing.
What we don’t do
- We don't sell your personal information, or share it for targeted advertising.
- We don't run advertising or analytics trackers, and we don't record your sessions, clicks, or keystrokes.
- We don't load fonts or scripts from ad networks. Our fonts are served from our own domain.
How we use it
- To run your account and the bookings you make or accept, including payments, payouts, refunds, and tips.
- To send you emails about your account and bookings, such as requests, confirmations, messages, and receipts.
- To review Star applications and keep the marketplace safe, including investigating reported issues and fraud.
- To work out travel fees, by converting an event address into map coordinates.
- With your consent, to email you about Staged's launch and news. Every one of those emails has an unsubscribe link.
- To meet legal, tax, and accounting obligations.
How long we keep it
We keep your account information while your account is open. Booking, payment, and payout records are kept as long as tax and accounting law requires, which is typically up to seven years. Government ID images are kept only as long as needed to verify a Star. If you unsubscribe from marketing email, we keep your address on a do-not-email list so we can keep honoring that choice.
Your choices and rights
You can see and update most of your information in your account settings. You can also ask us to send you a copy of your information, correct it, or delete your account and the information tied to it, by emailing hello@joinstaged.com. We'll respond within 30 days. Some records, like completed payment records, we're required to keep.
Depending on where you live, including California and the EU/UK, you may have additional rights under local law. We'll honor them, and we won't treat you differently for using them.
Security
Data is encrypted in transit, passwords are hashed, Apple Calendar passwords are encrypted at rest, calendar tokens are readable only by our own servers, and access to personal information is limited to what's needed to run Staged. No system is perfectly secure. If a breach affects your information, we'll notify you as the law requires.
Children
Staged is only for adults 18 and older, and every account has to confirm that at sign-up. We don't knowingly collect information from anyone under 18, and never from children under 13. If you believe a child has given us information, email hello@joinstaged.com and we'll delete it.
Changes to this policy
If we change how we handle your information in a significant way, we'll tell you by email or in the app before the change takes effect. The date at the top of this page shows the latest version. See also our Terms of Service.
Contact
Questions or requests about your privacy? Email hello@joinstaged.com.